I’m a Senior Design Executive with a proven history of driving transformative business outcomes. I am an expert at scaling teams, implementing omnichannel and AI-driven strategies, and cultivating a culture of innovation. My passion lies in creating inclusive, purpose-driven experiences that deeply engage users and boost revenue. At the heart of it all, I’m a devoted husband and father, which shapes both my approach to leadership and my outlook on life.
Hello. I'm Thomas.
I’m a curious, strategic design leader who pushes boundaries, elevates craft, and builds strong teams.
I also try to be a decent human.
Impact
Over the past 15+ years, I’ve consistently delivered transformative results by leading and scaling design teams, developing innovative, data-driven solutions, and aligning design strategies with business objectives. My work has driven significant revenue growth, fostered a culture of innovation, and enhanced user experiences across global organizations. Whether it’s expanding teams, implementing omni-channel design strategies, or pioneering AI-powered solutions, my focus remains on creating impactful, human-centric designs that resonate with users and drive business success.
15+ years of Product Design Leadership
Proven expertise in leading and scaling design teams across global organizations.
Machine Learning, Right-For-Me, and AI-Powered Solutions
Led the development of an AI-powered recommendations engine at PayPal, driving significant revenue growth and enhanced user engagement.
Omni-Channel Experience Design
Drove omni-channel and human-centric design strategies at PayPal and Intuit, aligning user needs with business goals.
Cross-Functional Collaboration
Successfully collaborated with Product, Engineering, and Executive teams to create unified design visions and strategies.
Team Expansion and Development
Scaled design teams from 8 to 60+ at PayPal and from 3 to 46 at Intuit, fostering a culture of innovation and excellence.
Revenue Growth
Contributed to substantial revenue increases, including $53M+ in incremental revenue at PayPal and $1B in monthly charge volume at Intuit.
Strategic Vision
Developed and executed strategic design visions that met current user needs while anticipating future trends.
Human-Centric Design
Focused on creating inclusive, purpose-driven solutions that elevate user experiences across platforms.
Service Design and Customer Insights
Transformed the information architecture and navigation system of PayPal’s Merchant Platform through deep customer understanding, transitioning to a hubs-based model for scalable platform experiences.
