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HELLO.
I'M THOMAS.
Sketch of Thomas W Carroll holding up hand

I Love What I Do

Provoke What's Possible
Story-Tell for Impact
Make Things Real
Cultivate Culture
Durable Results

The proof is in the outcomes. Here’s how these principles come to life in practice:

1

Scale Design to Drive Innovation

I build and scale high-performing design teams that don’t just execute—they transform. At PayPal and Intuit, I grew teams from 8 to 60+ and 3 to 46, embedding human-centric design and unlocking breakthrough innovation.
2

Lead with Vision and Strategy

I connect design, product, and engineering to turn bold ideas into business-driving realities. From launching PayPal’s Commerce Platform (+34% conversion) to redefining partner experiences, I ensure design is a force multiplier.
3

Use AI and Data Thoughtfully

I lead AI-driven solutions that don’t just enhance experiences—they generate impact. At PayPal, I spearheaded an AI-powered recommendations engine, adding $53M+ in revenue, boosting account creation by 74%, and driving 33% more activations.
4

Design for People and Progress

Great design is more than aesthetics—it’s about empowering people. From rebranding PayPal’s Insights Dashboard (+70% MAUs) to optimizing progress indicators (+30% engagement), I deliver experiences that drive connection and action.

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